Placing an Order
To place an order on our website, please use our secure on-line shopping basket and enter your credit card information.
If you have questions regarding any of our products and services, you can email us 24 hours a day, 7 days a week, at info(at)foxyjewelry(dot)com
Methods of Payment
We accept Visa, Mastercard, Discover and Amex.
We can also accept cashier's checks and personal checks. In the event you use a personal check or cashier's check, please send to:
Foxy Jewelry LLC
2127 Olympic Parkway Suite 1006-170, Chula Vista, CA 91915
All orders by check or money order will be shipped upon receipt of payment.
International order can also wire money to us. Please send us an email requesting this information to: business(at)foxyjewelry(dot)com
Sales Tax
Sales tax will only be assessed for orders that are shipped within the state of California
(8.3%)
This is due to the fact that our corporate office is in California. All other states and countries are tax-exempt.
Shipping/Express Shipping
Foxyjewelry.com process orders Monday through Friday, excluding Holidays. We ship by the manufacturer via ground service by UPS and Fed-Ex Ground. Multiple ordered items may ship in separate packages.
Most items are shipped within 3-5 working days but please allow up to 14 working days for your delivery to arrive at your door. Any special ordered items will take longer and delivery times could be as long as 14-21 working days.
Rush Orders
In the event you would like to request a rush order on any of the items at foxyjewelry.com, email us at business(at)foxyjewelry(dot)com
Shipping outside the continental U.S. will require additional Shipping charges. These fees will cover any taxes or duties so that you will not be responsible for any additional fees once your package arrives to your door. We will have to contact you and let you know what those additional charges will be.
Availability & Back Order Items
Due to items being shipped from the directly from the manufacturer, Most items are always in stock but sometime there are runs on an item and it's periodically out of stock. If this should ever happen we will email you right away letting you know when that item will be shipping again.
Defective Merchandise
Satisfaction is extremely important to us. The items you'll receive are of the high quality products, in excellent condition. 100% guarantee all products against defects in materials and craftsmanship. Freight damages or product defects must be reported to us within 5 days of receipt of your order.
Return & Exchange Policy
We pride ourselves in carrying high quality items and we hope that you will be pleased with your order. If you need to return something, please send an email to business@foxyjewelry.com or call us within 30 days of receiving your order for authorization on a return. We will accept authorized returns within 30 days as long as the items are unused and in the original packaging and undamaged.
Q. How Well Do You Stock Your Inventory?
A. We pride ourselves on having one of the best inventory of goods in the industry. Generally, you can expect most of our items listed on Foxyjewelry.com to be in in stock. However, all items listed are subject to availability. For best result, check for availability of our merchandise by email: business(at)foxyjewelry(dot)com and we would be happy to check our warehouse inventory before your next purchase.
Q. Can I Cancel My Order?
A. Orders cannot be cancelled once the checkout process has been completed. Due to our commitment to process orders quickly, once the checkout process is completed our warehouse is immediately notified to pick and pack the order for shipment. We regret any inconvenience that this may cause you. Upon receipt, notify us via email and we’ll be pleased to accommodate you.
Q. Do You Have A Catalog?
A. Currently, we have a 'virtual' catalog. All our product is online, we do not have a physical catalog due to our frequently changing inventory.
Q. Why Join Our Mailing List?
A. For Special Promotion Coupon and Update on Latest Styles.
Thank you for visiting FoxyJewelry.com!
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